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Workstation Support Analyst in Nashville, TN at Revolution Technologies

Date Posted: 10/30/2018

Job Snapshot

Job Description

Workstation Support Analyst

Growth and Opportunity are terms that describe any great job. This Workstation Support Analyst position encompasses those terms. Work for one of our favorite clients in the healthcare industry, located in the Nashville, TN area. We are looking for a candidate that works well in a team environment and who is seeking stability in a job. Sincere, down to earth, and someone with the understanding of the importance of hard work is greatly cherished with our client.



JOB DESCRIPTION:
Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of enduser guidelines. Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
Tests, troubleshoots, maintains, modifies, validates and documents application packages.
Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues. May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
Keeps apprised of new technologies related to workstation support procedures.

Job Requirements

REQUIRED WORK EXPERIENCE: 
2 yrs. Tech support WSS work exp/related work exp. 
A+ Certification Required 

DAILY RESPONSIBILITY: 
Scheduling - Reporting MS Excel/Access 
Proficient communication skills in both written and oral communication 
Technical background with intermediate computer troubleshooting skills