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Telecommunications Engineer in Columbia, SC at Revolution Technologies

Date Posted: 10/10/2018

Job Snapshot

Job Description

Telecommunications Engineer 

Enterprise-level experience to include 10k or more endpoints and 10,000+ users across multiple locations. Candidate must possess expert level knowledge of VoIP and supporting networking infrastructure, including SIP. Candidate should have extensive hands-on Avaya enterprise experience and the ability to articulate in detail their administration of CM and other components. This position will be on an eight person team supporting 15,000 users across 30+ locations including 2,000 work at home VPN phones.

WORK ENVIRONMENT:

Designs and develops complex software interface programs for telecommunication/voice over internet protocol (VoIP) systems. Performs engineering studies to obtain data on new equipment and system development in communications field and adaptability of equipment to existing system. Researches, tests, evaluates and recommends telecommunications/VoIP and data network systems. Supports complex telecommunications/VoIP systems throughout the organization.

Job Requirements

Position Summary

•             Designs and develops complex software interface programs for telecommunications/voice over internet protocol (VoIP) systems.

•             Performs engineering studies to obtain data on new equipment and system development in communications field and adaptability of equipment to existing system.

•             Researches, tests, evaluate and recommend telecommunications/VoIP and data network systems.

•             Supports complex telecommunications/VoIP systems throughout the organization.

•             Works with vendors to ensure government changes do not conflict with the capabilities of vendor products.

•             Responsible for ensuring compliance with security policies and procedures established by the company or government contracts.

•             Develops, maintains, or implements telecommunications disaster recovery plans to ensure business continuity.

•             Monitors and analyzes system performance, such as network traffic, security, and capacity.

•             Write white papers or other technical documents in a manner expected for a Senior Management audience.

•             Work environment is Avaya-based voice conferencing and VoIP telephony environment.

•             Participation in a rotating on-call schedule is required.

•             This position requires a security clearance, which requires U.S. citizenship to obtain.

Required Education

•             Bachelor's degree in computer science, information technology or other job-related field, OR

•             Four years of job-related work experience, OR

•             Two years of job-related experience, plus an associate degree in computer science, information technology or other job-related field.

Required Work Experience

•             Eight years of related telecommunications/VoIP experience.

•             Experience administering Avaya VoIP implementations and/or environments.

•             Experience installing, configuring and troubleshooting SIP connectivity and routing in an Avaya-based environment.

Preferred:

•             Four or more years of working network experience (route/switch) in a large networking environment (1,000-plus network devices).

•             Experience administering and troubleshooting Avaya Aura Conferencing or other premise-based conference bridge solutions to include a wide range of current or near-current products (Communications Manager, Aura Messaging, Session Manager, SCBCE, Presence and AES).

•             Experience configuring and troubleshooting H.323 and SIP endpoints.

•             Experience configuring and troubleshooting in a TDM/VoIP hybrid environment.

•             Experience administering and troubleshooting collaboration tools (desktop sharing, IM, we presentation, etc.).

•             Experience patching, upgrading and troubleshooting Linux-based voice appliances.

•             Experience integrating with an external SIP provider.

•             Experience configuring and troubleshooting SIP integration between disparate vendor systems.

•             Experience administering, designing and troubleshooting in a large ACD environment (Avaya-centric preferred).

Required Skills and Abilities

•             Requires comprehensive knowledge in the area of local and wide area networking, communications and related hardware and software with multiple administration tools.

•             Requires understanding of technical aspects of telecommunications/VoIP equipment and systems and vendor capabilities.

•             Knows principles, practices, terminology and trends in telephone system engineering and data communications usage as used by large, complex organizations.

•             Responsibilities require an understanding of both networking and telecommunications/VoIP theory and practice.

•             Excellent written and oral communications skills.

•             Strong analytical and problem-solving skills.

•             Expertise with relevant telecommunications/VoIP software and hardware.

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