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ServiceNow Application Developer in Saint Petersburg at Revolution Technologies

Date Posted: 10/10/2018

Job Snapshot

Job Description

Duties:

  • Our ServiceNow Administrator/Developer works closely with business units to analyze and document business processes and requirements and to implement changes to supported applications as needed. 
  • ServiceNow modules in use include: Incident, Problem, Change, CMDB, Discovery, Service Mapping, Release, Procurement, Knowledge, Service Catalog, Asset Management, Security Incident Response, Vulnerability, Orchestration, Performance Analytics as well as several custom integrations. 

RESPONSIBILITIES

  • Creates and modifies policies, templates and other business-related information in complex applications.
  • Analyzes and tests proposed changes to business-related application information.
  • Resolves data issues causing problems within applications.
  • Troubleshoots, researches, and analyzes application related issues and questions.
  • Assists in identifying requirements for testing, may develop test plans and scripts, assists in coordinating testing, and documents test results.
  • May determine appropriate actions in emergency situations to ensure data is secure and available for use as soon as possible.
  • Performs post-deployment validation for complex applications.
  • Consults with business unit to identify, analyze, refine and document business requirements.
  • Provides training and may lead the work of others.
  • Works closely with application administrator to understand impact of work.
  • Serves as a liaison among development teams, application services, and the business, including functioning as a subject matter expert (SME).
  • Consults with vendors on technical aspects of assigned applications.

Job Requirements

  • ServiceNow Administrator
  • IT Service Management
  • IT Operations Management
  • Configuration Management

Education: High School Diploma or equivalent  THIS IS A W-2 ROLE ONLY; NO CORP-TO-CORP CANDIDATES PLEASE.

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