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Customer Service Representative in Raleigh at Revolution Technologies

Date Posted: 5/9/2018

Job Snapshot

Job Description

Customer Service Representative


Growth and Opportunity are terms that describe any great job. This Customer Service Representative position encompasses those terms. Work for one of our favorite clients in the steel and iron manufacturing industry, located in the Raleigh-Durham triangle area. We are looking for a candidate that works well in a team environment and who is seeking stability in a job. Sincere, down to earth, and someone with the understanding of the importance of hard work is greatly cherished with our client.


Responsibilities:


EDI and on-line order review/release, monitoring of back orders, deletion of obsolete orders and returns, revise open orders upon price changes, and customer problem resolution. Key customers include rail transportation, truck trailer industry, and forestry equipment


Customer Order Processing:


- Ensures company standards related to processing orders are met. Researches, resolves/escalates all problems arising from the order process.


- Provides timely response to all customer and sales rep requests by being knowledgeable of all policies, procedures and programs.


- Responsible for daily review of inventory releases and pickups, insuring open orders and returns are processed within departmental guidelines.


- Responsible for special projects or duties as assigned.


- Provides the highest level of customer service to customers and sales reps by being responsive to customer needs and achieving departmental goals.


- Communicates all issues and problems to management.


- Builds strong relationships with departments, peers and sales force management to best meet company goals and objectives


Other Duties


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


Job Requirements

Competencies


  • Communication Proficiency.

  • Highly skilled in Excel (Pivot tables, reporting, data manipulation)

  • Customer/Client Focus.

  • Organizational Skills.

  • Performance Management.

  • Problem Solving/Analysis. (Move up to 3rd)

  • Technical Capacity. (Move to last)

  • Proficient in Microsoft Office


Requirements:


- Completion of a undergraduate program or equivalent experience preferred


- Prior experience in an order processing/account management is required along with International Shipping (China strongly preferred)


- 5+ years of experience